Remote PC Diagnostics

100% remote technical diagnostics to investigate common Windows slowdowns, errors, and software issues.

Includes: an initial discussion, review of reported symptoms, basic system checks when the PC can be accessed, and clear next-step recommendations.

Requirements: appointment, a powered-on PC, stable Internet connection, and authorized remote access. If the PC cannot start or connect, only initial guidance may be possible; we will agree on the scope before charging.

Not included: physical repair, on-site visits, advanced file recovery, full operating system reinstallation, or software licenses. Additional work is quoted separately.

Available for Latin America and the United States, subject to scheduling and agreed language. Back up important data and never share passwords or verification codes.

Support hours and appointments: Monday–Friday, 9:30 a.m.–10:00 p.m.; Saturday and Sunday, 9:30 a.m.–3:00 p.m. (Ecuador time, UTC-5). Sessions are scheduled by appointment and depend on customer and technician availability. Assistance outside standard hours may be arranged if confirmed in advance; immediate service is not guaranteed.